Visa: Need to get money released back to check card

A Visa customer review by GetHuman user GetHuman-pjhale from December 8th, 2017

Background on GetHuman-pjhale's case

GetHuman: GetHuman-pjhale - can you tell our other Visa customers when your case took place?
GetHuman-pjhale: Yup. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Visa, and if so, how?
GetHuman-pjhale: I used the 800-847-2911 number I found for on the GetHuman Visa customer phone number page I was on: Visa Customer Service Phone Number
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pjhale a list of common Visa problems)
GetHuman-pjhale: "Setup an account" was why I was trying to call.

GetHuman-pjhale's review of Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pjhale: Need to get money released back to check card
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-pjhale: Shoe Buy has posted $*** to my visa check card withNavy Federal Credit Union and they told me they can do nothing until visa releases it? I need this money asap please!
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
GetHuman-pjhale: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pjhale: I'd give them a three out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
GetHuman-pjhale: For that I would say one out of five.
GetHuman: And finally- any advice for other Visa customers?
GetHuman-pjhale: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pjhale taken from his Visa customer service problem that occurred on December 2nd, 2017.


1.80 of 5 stars | 55 reviews

GetHuman-pjhale's Visa Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Visa, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Visa in any way.

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