Visa: Customer service agent didn't even helped me ou...
A Visa customer review by GetHuman user ~Eileen from November 27th, 2017
Background on ~Eileen's case
GetHuman: ~Eileen - can you tell our other Visa customers when your case took place?
~Eileen: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Visa, and if so, how?
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~Eileen a list of common Visa problems)
~Eileen: "Lower my rate" was why I was trying to call.
~Eileen's review of Visa customer service
GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eileen: Customer service agent didn't even helped me out. They are saying that they are global but didn't do anything but to give an automated number. I am a merchant confirming a credit card that was possibly used for fraud. I don't want to charge the card unless I am sure that I have the right account holder name. HORRIBLE AGENTS!!!!! I DONT KNOW WHICH PART OF THE WORLD THE'RE AT!!!! agent name STEPH - OPERATOR ID ******
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~Eileen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eileen: I'd give them a two out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~Eileen: For that I would say three out of five.
GetHuman: And finally- any advice for other Visa customers?
~Eileen: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eileen taken from his Visa customer service problem that occurred on November 20th, 2017.