Visa: This is the universal, "Off-Shore", NO FRIKKIN...

A Visa customer review by GetHuman user ~SeattleMarc from November 25th, 2017

Background on ~SeattleMarc's case

GetHuman: ~SeattleMarc - can you tell our other Visa customers when your case took place?
~SeattleMarc: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Visa, and if so, how?
~SeattleMarc: I used the 800-847-2911 number I found for on the GetHuman Visa customer phone number page I was on: Visa Customer Service Phone Number
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~SeattleMarc a list of common Visa problems)
~SeattleMarc: "Question" was why I was trying to call.

~SeattleMarc's review of Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SeattleMarc: This is the universal, "Off-Shore", NO FRIKKIN' HELP AT ALL Desk located in the Philippines. They do not appear able to do anything other than regurgitate the non helpful text that is written on their help screens. They are CONSTANTLY apologizing and asking permission to put you on hold so they can "investigate". UNFORTUNATELY, they never come up with any useable information.*TOTAL WASTE OF TIME!
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~SeattleMarc: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SeattleMarc: I'd give them a four out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~SeattleMarc: For that I would say five out of five.
GetHuman: And finally- any advice for other Visa customers?
~SeattleMarc: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SeattleMarc taken from his Visa customer service problem that occurred on November 18th, 2017.


1.80 of 5 stars | 55 reviews

~SeattleMarc's Visa Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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