Visa: So racist the person who said "it would be nice...

A Visa customer review by GetHuman user ~Laura lozano from November 25th, 2017

Background on ~Laura lozano's case

GetHuman: ~Laura lozano - can you tell our other Visa customers when your case took place?
~Laura lozano: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Visa, and if so, how?
~Laura lozano: I used the 800-847-2911 number I found for on the GetHuman Visa customer phone number page I was on: Visa Customer Service Phone Number
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura lozano a list of common Visa problems)
~Laura lozano: "Question" was why I was trying to call.

~Laura lozano's review of Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura lozano: So racist the person who said "it would be nice if your operators were americams" what is the problem if a non american person is an operator? *Think about it... RACIST
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~Laura lozano: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura lozano: I'd give them a one out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~Laura lozano: For that I would say three out of five.
GetHuman: And finally- any advice for other Visa customers?
~Laura lozano: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura lozano taken from his Visa customer service problem that occurred on November 18th, 2017.

Visa

1.80 of 5 stars | 55 reviews

~Laura lozano's Visa Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Visa, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Visa in any way.

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