Vitacost: Customer service is the worst. I had to call tw...
A Vitacost customer review by GetHuman user ~Hanna from November 20th, 2017
Background on ~Hanna's case
GetHuman: ~Hanna - can you tell our other Vitacost customers when your case took place?
~Hanna: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Vitacost, and if so, how?
GetHuman: And which of these common Vitacost customer issues best describes the reason you wanted to talk to them?
(Shows ~Hanna a list of common Vitacost problems)
~Hanna: "Overcharge/Strange charge" was why I was trying to call.
~Hanna's review of Vitacost customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hanna: Customer service is the worst. I had to call two times within three week period for TWO different orders!!!! First, they forgot to pack one of the item, and instead of expediting the shipping, the replacement was sent using regular shipping. I had to wait in total of two weeks. The next order came in damaged. Sure they were happy to send a replacement. BUT, once again instead of expediting the shipping again, they would use the regular shipping again!!!!! No! Thank you very much, I don't need it in a week!!! Too bad it happened, I always gave such great review about Vitacost to family and friends, but not anymore. I d rather spend my money somewhere else where I as a customer will be appreciated!!!
GetHuman: Let's quantify your experience contacting Vitacost. On a scale of 1 to 5, how easy is it go get help on a Vitacost problem?
~Hanna: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hanna: I'd give them a one out of five on communication.
GetHuman: And what about Vitacost's ability to quickly and effectively address your problem?
~Hanna: For that I would say five out of five.
GetHuman: And finally- any advice for other Vitacost customers?
~Hanna: Call them early in the day or late. Don't forget any personal or account information you might need for Vitacost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hanna taken from his Vitacost customer service problem that occurred on November 11th, 2017.