Vitacost: The phone was answered quickly.The girl spoke p...
A Vitacost customer review by GetHuman user ~Florida from November 21st, 2017
Background on ~Florida's case
GetHuman: ~Florida - can you tell our other Vitacost customers when your case took place?
~Florida: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Vitacost, and if so, how?
GetHuman: And which of these common Vitacost customer issues best describes the reason you wanted to talk to them?
(Shows ~Florida a list of common Vitacost problems)
~Florida: "Cancel order" was why I was trying to call.
~Florida's review of Vitacost customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Florida: The phone was answered quickly.The girl spoke perfect English (yeah!!!)and knew exactly how to resolve several problems quickly. I was impressed. Because of a hearing impairment, the foreign accents I so often encounter with some companies can be VERY frustrating. Never a problem with Vitacost.
GetHuman: Let's quantify your experience contacting Vitacost. On a scale of 1 to 5, how easy is it go get help on a Vitacost problem?
~Florida: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Florida: I'd give them a one out of five on communication.
GetHuman: And what about Vitacost's ability to quickly and effectively address your problem?
~Florida: For that I would say five out of five.
GetHuman: And finally- any advice for other Vitacost customers?
~Florida: Call them early in the day or late. Don't forget any personal or account information you might need for Vitacost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Florida taken from his Vitacost customer service problem that occurred on November 18th, 2017.