Vitacost: The wait time is annoying but the woman answere...
A Vitacost customer review by GetHuman user ~alertconsumer from November 15th, 2017
Background on ~alertconsumer's case
GetHuman: ~alertconsumer - can you tell our other Vitacost customers when your case took place?
~alertconsumer: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Vitacost, and if so, how?
GetHuman: And which of these common Vitacost customer issues best describes the reason you wanted to talk to them?
(Shows ~alertconsumer a list of common Vitacost problems)
~alertconsumer: "Make a purchase" was why I was trying to call.
~alertconsumer's review of Vitacost customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alertconsumer: The wait time is annoying but the woman answered my question. Now, if only Vitacost wouldn't tack on temporary additional charges for split orders onto my credit card* I found out that these charges do eventually drop off, but I have to check to make sure in a few business days. What a hassle.
GetHuman: Let's quantify your experience contacting Vitacost. On a scale of 1 to 5, how easy is it go get help on a Vitacost problem?
~alertconsumer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alertconsumer: I'd give them a four out of five on communication.
GetHuman: And what about Vitacost's ability to quickly and effectively address your problem?
~alertconsumer: For that I would say one out of five.
GetHuman: And finally- any advice for other Vitacost customers?
~alertconsumer: Call them early in the day or late. Don't forget any personal or account information you might need for Vitacost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alertconsumer taken from his Vitacost customer service problem that occurred on November 10th, 2017.