VitalChek: I was due a refund for their shipping error, bu...
A VitalChek customer review by GetHuman user ~godswayj316 from November 12th, 2017
Background on ~godswayj316's case
GetHuman: ~godswayj316 - can you tell our other VitalChek customers when your case took place?
~godswayj316: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~godswayj316 a list of common VitalChek problems)
~godswayj316: "Track an Order" was why I was trying to call.
~godswayj316's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~godswayj316: I was due a refund for their shipping error, but it didn't come through. I, then, called and the woman was very rude but informed me the credit was issued this morning wait up to ** days for it to come through. When I tried asking why it was denied in the first place, she just basically hung up on me. Not very professional at all.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~godswayj316: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~godswayj316: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~godswayj316: For that I would say four out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~godswayj316: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~godswayj316 taken from his VitalChek customer service problem that occurred on November 9th, 2017.