Vivint: An Agent named Josh (may be ficticious) told me...
A Vivint customer review by GetHuman user GetHuman-245290 from November 20th, 2017
Background on GetHuman-245290's case
GetHuman: GetHuman-245290 - can you tell our other Vivint customers when your case took place?
GetHuman-245290: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Vivint, and if so, how?
GetHuman: And which of these common Vivint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245290 a list of common Vivint problems)
GetHuman-245290: "Warranty claim" was why I was trying to call.
GetHuman-245290's review of Vivint customer service
GetHuman: So how would you sum up your experience for GetHuman's Vivint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245290: An Agent named Josh (may be ficticious) told me I could e-mail my cancellation by e-mail, Your Website tells me you do not accept emails. Is this away to handle customers. I am going to write to the FCC and Consumer Reports about this situation. Further your spam stopper says type these words but there are only numbers. Your company needs to get real and treat any person with respect and telling the truth.
GetHuman: Let's quantify your experience contacting Vivint. On a scale of 1 to 5, how easy is it go get help on a Vivint problem?
GetHuman-245290: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245290: I'd give them a three out of five on communication.
GetHuman: And what about Vivint's ability to quickly and effectively address your problem?
GetHuman-245290: For that I would say five out of five.
GetHuman: And finally- any advice for other Vivint customers?
GetHuman-245290: Call them early in the day or late. Don't forget any personal or account information you might need for Vivint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245290 taken from his Vivint customer service problem that occurred on November 19th, 2017.