Vivint: I am having trouble with the back door locking...
A Vivint customer review by GetHuman user GetHuman-283723 from November 22nd, 2017
Background on GetHuman-283723's case
GetHuman: GetHuman-283723 - can you tell our other Vivint customers when your case took place?
GetHuman-283723: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Vivint, and if so, how?
GetHuman: And which of these common Vivint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-283723 a list of common Vivint problems)
GetHuman-283723: "Technical support" was why I was trying to call.
GetHuman-283723's review of Vivint customer service
GetHuman: So how would you sum up your experience for GetHuman's Vivint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-283723: I am having trouble with the back door locking and unlocking. Sometimes it doesn't unlock at all. It has shown Disarmed on the cell phone and it wasn't. Shows back door to be unlock on disarming and the back door is locked. I hope to get it resolved soon. Had to make an appointment for next week or * weeks from now. Paying for a system that's not working.
GetHuman: Let's quantify your experience contacting Vivint. On a scale of 1 to 5, how easy is it go get help on a Vivint problem?
GetHuman-283723: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-283723: I'd give them a five out of five on communication.
GetHuman: And what about Vivint's ability to quickly and effectively address your problem?
GetHuman-283723: For that I would say five out of five.
GetHuman: And finally- any advice for other Vivint customers?
GetHuman-283723: Call them early in the day or late. Don't forget any personal or account information you might need for Vivint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-283723 taken from his Vivint customer service problem that occurred on November 21st, 2017.