Vodacom: I am hereby complaining about your service ive...
A Vodacom customer review by GetHuman user ~kagiso from November 22nd, 2017
Background on ~kagiso's case
GetHuman: ~kagiso - can you tell our other Vodacom customers when your case took place?
~kagiso: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~kagiso a list of common Vodacom problems)
~kagiso: "Update account information" was why I was trying to call.
~kagiso's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kagiso: I am hereby complaining about your service ive been a loyal customer for so long and was dissapointed to learn you have advertised special of sony z* which comes with the smart band only to find out its a lie. i bought the phone yersteday coz i was more interested about what the smart band do when i get home there was no smartband. this is a rip off to think i will be paying *** for this bull. i always thot you were the best. so dissapointed. kagiso *** *** **** email *****@***.com
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~kagiso: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kagiso: I'd give them a four out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~kagiso: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~kagiso: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kagiso taken from his Vodacom customer service problem that occurred on November 13th, 2017.