Vodacom double debited me. One of the debits wa...
A Vodacom customer review by GetHuman user GetHuman-romaine4 from December 1st, 2017
Background on GetHuman-romaine4's case
GetHuman: GetHuman-romaine4 - can you tell our other Vodacom customers when your case took place?
GetHuman-romaine4: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-romaine4 a list of common Vodacom problems)
GetHuman-romaine4: "Update account information" was why I was trying to call.
GetHuman-romaine4's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-romaine4: Vodacom double debited me. One of the debits was returned by the bank. Vodacom claims that I owe ...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-romaine4: Vodacom double debited me. One of the debits was returned by the bank. Vodacom claims that I owe them the money because they refunded all their clients. I advised Vodacom that I did not receive any credits. They told me to email them my statement, which I did. They then told me they did not receive the statement and I owe them. I then resent the mail and tried to call Vodacom, ten times. All attempts failed. I eventually just paid what ever they said I owe including the an extra R*** for a returned debit order. I can not believe Vodacom treats their customers in such a manner and will never advise any one to be on Vodacom. Pathetic Service is not the word!
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
GetHuman-romaine4: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-romaine4: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
GetHuman-romaine4: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
GetHuman-romaine4: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-romaine4 taken from his Vodacom customer service problem that occurred on November 29th, 2017.