Vodacom: complaint
A Vodacom customer review by GetHuman user GetHuman-starkho from December 7th, 2017
Background on GetHuman-starkho's case
GetHuman: GetHuman-starkho - can you tell our other Vodacom customers when your case took place?
GetHuman-starkho: Yes I can. It was morning, on December 6th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-starkho a list of common Vodacom problems)
GetHuman-starkho: "Service problem" was why I was trying to call.
GetHuman-starkho's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-starkho: complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-starkho: on the ** February i went to Vodacare westgate mall next game store to purchase modem ZTE K**** serial number *************** for my computer which i got and paid in R***. the consultant who helped me was Jacco and when i get home my husband bought the the same thing for me as present, so i decided to return the one that i bought because it was still sealed in the box. i went to the shop again on the ** February to get a refund and there was a man and a lady who helped me and they took the modem and the slip from me and asked for my banking details which i gave to them same time. They told me that the money will reflect on my account within ** to ** hours. today is the **th February and i have not received nothing yet and when i phone the store spoke to the consultant who then told me that he will find out from head office what is the problem and he will phone me back cause i even gave him my number but he did not come back to me. I believe this is not how customers should be treated. My Name: Maria ********** i need help on this matter or i will take further steps.
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
GetHuman-starkho: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-starkho: I'd give them a four out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
GetHuman-starkho: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
GetHuman-starkho: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-starkho taken from his Vodacom customer service problem that occurred on December 6th, 2017.