Vodafone (UK): Poor
A Vodafone (UK) customer review by GetHuman user GetHuman-sandra5 from November 29th, 2017
Background on GetHuman-sandra5's case
GetHuman: GetHuman-sandra5 - can you tell our other Vodafone (UK) customers when your case took place?
GetHuman-sandra5: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sandra5 a list of common Vodafone (UK) problems)
GetHuman-sandra5: "Change plan" was why I was trying to call.
GetHuman-sandra5's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-sandra5: Absolutely shocKing customer service ! Had a problem with my account called * times every time they say they have resolved it but still haven't then told me I was wrong look at the notes!!! Do not go with this phone company !!!
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
GetHuman-sandra5: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sandra5: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
GetHuman-sandra5: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
GetHuman-sandra5: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sandra5 taken from his Vodafone (UK) customer service problem that occurred on November 22nd, 2017.