Vodafone (UK): Very unhappy customer

A Vodafone (UK) customer review by GetHuman user GetHuman-laurrxox from December 2nd, 2017

Background on GetHuman-laurrxox's case

GetHuman: GetHuman-laurrxox - can you tell our other Vodafone (UK) customers when your case took place?
GetHuman-laurrxox: Sure. It was evening, on November 26th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman-laurrxox: I used the 0870-0700191 number I found for on the GetHuman Vodafone (UK) customer phone number page I was on: Vodafone (UK) Customer Service Phone Number
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-laurrxox a list of common Vodafone (UK) problems)
GetHuman-laurrxox: "Setup service" was why I was trying to call.

GetHuman-laurrxox's review of Vodafone (UK) customer service

GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-laurrxox: Very unhappy customer
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-laurrxox: First of all the staff in your stores were one of the most rude and unhelpful people ever came across. I got a sim and he put a £ bundle on instead of normal credit, I didn't need the sim for over a month so it was a complete waste of money. Now I have just topped up £ and it has not came through as a bundle. I am so annoyed I will be getting my phone unlocked and going back to , such an awful first impression of this company and I will be making sure you get recommendations from me!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
GetHuman-laurrxox: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-laurrxox: I'd give them a four out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
GetHuman-laurrxox: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
GetHuman-laurrxox: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-laurrxox taken from his Vodafone (UK) customer service problem that occurred on November 26th, 2017.

Vodafone (UK)

1.94 of 5 stars | 100 reviews

GetHuman-laurrxox's Vodafone (UK) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vodafone (UK), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vodafone (UK) in any way.

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