Vodafone (UK): Have been trying to access Live Chat for hours...
A Vodafone (UK) customer review by GetHuman user ~LucyB from November 22nd, 2017
Background on ~LucyB's case
GetHuman: ~LucyB - can you tell our other Vodafone (UK) customers when your case took place?
~LucyB: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~LucyB a list of common Vodafone (UK) problems)
~LucyB: "Cancel order" was why I was trying to call.
~LucyB's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LucyB: Have been trying to access Live Chat for hours with only the response "There are currently no available agents to interact with you. Please try again later." - I do not have enough time on my lunch break to call uninterrupted so I thought this solution would be ideal however it has been a waste of time. Please fix your live chat or hire some more "agents"
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~LucyB: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LucyB: I'd give them a five out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~LucyB: For that I would say two out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~LucyB: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LucyB taken from his Vodafone (UK) customer service problem that occurred on November 21st, 2017.