Vodafone (UK): Put through to retention dept Waited * hr ** m...
A Vodafone (UK) customer review by GetHuman user ~Frustrated customer from November 22nd, 2017
Background on ~Frustrated customer's case
GetHuman: ~Frustrated customer - can you tell our other Vodafone (UK) customers when your case took place?
~Frustrated customer: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated customer a list of common Vodafone (UK) problems)
~Frustrated customer: "Account access" was why I was trying to call.
~Frustrated customer's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated customer: Put through to retention dept Waited * hr ** mins being told to hold the line.*Put down eventually. Rung customer services to say the retention dept had closed * hour before. No apology just said they had homes to go to when I complained about the wait. Rubbish customer service.
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~Frustrated customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated customer: I'd give them a four out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~Frustrated customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~Frustrated customer: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated customer taken from his Vodafone (UK) customer service problem that occurred on November 13th, 2017.