Vodafone (UK): Failed on all attempts to swap or replace a wro...

A Vodafone (UK) customer review by GetHuman user GetHuman-osamsi from November 30th, 2017

Background on GetHuman-osamsi's case

GetHuman: GetHuman-osamsi - can you tell our other Vodafone (UK) customers when your case took place?
GetHuman-osamsi: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman-osamsi: I used the 0870-0700191 number I found for on the GetHuman Vodafone (UK) customer phone number page I was on: Vodafone (UK) Customer Service Phone Number
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-osamsi a list of common Vodafone (UK) problems)
GetHuman-osamsi: "Service problem" was why I was trying to call.

GetHuman-osamsi's review of Vodafone (UK) customer service

GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-osamsi: Failed on all attempts to swap or replace a wrong phone that was delivered.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-osamsi: I was called by vodafone customer service to upgrade by contracts *This was the ***********These came with iPhone *s Plus and iPad mini * on mob number *********** and *********** respectively *Wrongfully vodafone delivered iPhone *s and iPad mini * on the *********Called severally to have the swapped ********, ********, etc etc till date but never materialised on all promises from vodafone *I have written several letters to no avail*They promised sending Royal Mail return pack twice but failed!*Today is ******** nothing done to correct these abnormal deliveries etc
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
GetHuman-osamsi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-osamsi: I'd give them a three out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
GetHuman-osamsi: For that I would say four out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
GetHuman-osamsi: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-osamsi taken from his Vodafone (UK) customer service problem that occurred on November 28th, 2017.

Vodafone (UK)

1.94 of 5 stars | 100 reviews

GetHuman-osamsi's Vodafone (UK) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vodafone (UK), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vodafone (UK) in any way.

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