Vodafone (UK): I found that if you call the *** number and kee...
A Vodafone (UK) customer review by GetHuman user ~Emma from November 24th, 2017
Background on ~Emma's case
GetHuman: ~Emma - can you tell our other Vodafone (UK) customers when your case took place?
~Emma: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Emma a list of common Vodafone (UK) problems)
~Emma: "Payment arrangement" was why I was trying to call.
~Emma's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emma: I found that if you call the *** number and keep pressing option * constantly it puts you to tech support and you get to talk to a human. However Voda do not make it easy for you to have contact with a human and this is very very frustrating when you've just given them money for a phone that doesnt work and a trip into town to a shop is difficult.
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~Emma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emma: I'd give them a four out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~Emma: For that I would say three out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~Emma: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emma taken from his Vodafone (UK) customer service problem that occurred on November 21st, 2017.