Vodafone (UK): I have now been waiting for over * weeks for a...
A Vodafone (UK) customer review by GetHuman user ~CRosewell from November 25th, 2017
Background on ~CRosewell's case
GetHuman: ~CRosewell - can you tell our other Vodafone (UK) customers when your case took place?
~CRosewell: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~CRosewell a list of common Vodafone (UK) problems)
~CRosewell: "Account access" was why I was trying to call.
~CRosewell's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CRosewell: I have now been waiting for over * weeks for a ***£** Asda voucher - I chatted * times and every time the agent tells me I am sorted but the voucher never comes to my email!!!! It's disgraceful service - and the worst thing is they ask for your opinion at the end and I always gave them good feedback but the voucher never arrives at my email address!!!!Shoddy service
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~CRosewell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CRosewell: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~CRosewell: For that I would say two out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~CRosewell: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CRosewell taken from his Vodafone (UK) customer service problem that occurred on November 20th, 2017.