Vodafone (UK): Ridiculous! Nearly everyday I have this problem...
A Vodafone (UK) customer review by GetHuman user ~Sophie baker from November 25th, 2017
Background on ~Sophie baker's case
GetHuman: ~Sophie baker - can you tell our other Vodafone (UK) customers when your case took place?
~Sophie baker: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Sophie baker a list of common Vodafone (UK) problems)
~Sophie baker: "Complaint" was why I was trying to call.
~Sophie baker's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sophie baker: Ridiculous! Nearly everyday I have this problem with your phones! You need to sort it out otherwise you'll start losing customers! My phone says celleur data not available and celleur data not active? What does this mean can you sort this out
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~Sophie baker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sophie baker: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~Sophie baker: For that I would say four out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~Sophie baker: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sophie baker taken from his Vodafone (UK) customer service problem that occurred on November 19th, 2017.