Vodafone (UK): What service,worked in the customer facing and...

A Vodafone (UK) customer review by GetHuman user GetHuman-19906 from November 18th, 2017

Background on GetHuman-19906's case

GetHuman: GetHuman-19906 - can you tell our other Vodafone (UK) customers when your case took place?
GetHuman-19906: Sure. It was late at night, on November 8th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman-19906: I used the 0870-0700191 number I found for on the GetHuman Vodafone (UK) customer phone number page I was on: Vodafone (UK) Customer Service Phone Number
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-19906 a list of common Vodafone (UK) problems
GetHuman-19906: "Payment arrangement" was why I was trying to call.

GetHuman-19906's review of Vodafone (UK) customer service

GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19906: What service,worked in the customer facing and satisfaction industry for thirty plus years*Cant beleive how bad your service is.*Please can some body contact me asap to cancel BOTH of my contracts with your company,and try to get a better service elsewhere!!* Tried to contact you on several occasions to ask about iphone probs,to no avail!! *Try me on this number or ***** ****** (As if?)
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
GetHuman-19906: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19906: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
GetHuman-19906: For that I would say three out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
GetHuman-19906: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19906 taken from his Vodafone (UK) customer service problem that occurred on November 8th, 2017.

Vodafone (UK)

1.94 of 5 stars | 100 reviews
Vodafone (UK) ReviewsVodafone (UK)'s Phone NumberAll Vodafone (UK) contact infoGeneral Vodafone (UK) customer service info
GetHuman-19906's Vodafone (UK) Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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