Vodafone (UK): balls up withvodfaphone
A Vodafone (UK) customer review by GetHuman user GetHuman-jjolly1 from November 30th, 2017
Background on GetHuman-jjolly1's case
GetHuman: GetHuman-jjolly1 - can you tell our other Vodafone (UK) customers when your case took place?
GetHuman-jjolly1: Yes. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jjolly1 a list of common Vodafone (UK) problems)
GetHuman-jjolly1: "Account access" was why I was trying to call.
GetHuman-jjolly1's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jjolly1: balls up withvodfaphone
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-jjolly1: my sons phone has been switched off on friday several call to vodaphone to connect this phone urgent as my son is in glasgow and i am in dumfries. re connect now please, The ball up started on the *th october with your call center, see notes, I WANT CONPENSATION FOR THIS AND WILL REFER THIS AS A FORMAL COMPLAINT TO THE ONBUBSMAN.*I have been a customer of vodaphone for **years never has any bother until now going to switch mobile supplier unsatisfactory service
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
GetHuman-jjolly1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jjolly1: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
GetHuman-jjolly1: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
GetHuman-jjolly1: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jjolly1 taken from his Vodafone (UK) customer service problem that occurred on November 27th, 2017.