Vudu: The customer service call was fine, the service...
A Vudu customer review by GetHuman user ~HAP PPY from November 28th, 2017
Background on ~HAP PPY's case
GetHuman: ~HAP PPY - can you tell our other Vudu customers when your case took place?
~HAP PPY: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Vudu, and if so, how?
GetHuman: And which of these common Vudu customer issues best describes the reason you wanted to talk to them?
(Shows ~HAP PPY a list of common Vudu problems)
~HAP PPY: "Service problem" was why I was trying to call.
~HAP PPY's review of Vudu customer service
GetHuman: So how would you sum up your experience for GetHuman's Vudu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAP PPY: The customer service call was fine, the service it self ***** and doesn't even play on my Xbox one. Crashes every couple of minutes
GetHuman: Let's quantify your experience contacting Vudu. On a scale of 1 to 5, how easy is it go get help on a Vudu problem?
~HAP PPY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAP PPY: I'd give them a three out of five on communication.
GetHuman: And what about Vudu's ability to quickly and effectively address your problem?
~HAP PPY: For that I would say four out of five.
GetHuman: And finally- any advice for other Vudu customers?
~HAP PPY: Call them early in the day or late. Don't forget any personal or account information you might need for Vudu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAP PPY taken from his Vudu customer service problem that occurred on November 22nd, 2017.