Vudu: They changed me for a cancelled pre order I had...
A Vudu customer review by GetHuman user GetHuman-288968 from November 27th, 2017
Background on GetHuman-288968's case
GetHuman: GetHuman-288968 - can you tell our other Vudu customers when your case took place?
GetHuman-288968: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Vudu, and if so, how?
GetHuman: And which of these common Vudu customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-288968 a list of common Vudu problems)
GetHuman-288968: "Change Plan" was why I was trying to call.
GetHuman-288968's review of Vudu customer service
GetHuman: So how would you sum up your experience for GetHuman's Vudu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-288968: They changed me for a cancelled pre order I had to call the bank because the number was like a national security issue. Then to be told we see you sent many emails and still not any help. * emails later I get a number in a email and I'm told I see your e-mails but your account has not been FIXED as requested. She said that in a monitored call on both ends she saw we watch none of the movies that we didn't order. Then she said her supervisor ran a super secret report I can't see but that we WATCHED ** hours of star wars. I'm so ******* over I'm disputing *** charges. Over *k because you lied and ****.
GetHuman: Let's quantify your experience contacting Vudu. On a scale of 1 to 5, how easy is it go get help on a Vudu problem?
GetHuman-288968: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-288968: I'd give them a two out of five on communication.
GetHuman: And what about Vudu's ability to quickly and effectively address your problem?
GetHuman-288968: For that I would say five out of five.
GetHuman: And finally- any advice for other Vudu customers?
GetHuman-288968: Call them early in the day or late. Don't forget any personal or account information you might need for Vudu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-288968 taken from his Vudu customer service problem that occurred on November 21st, 2017.