Vue Cinemas: As a group of *, we went in to celebrate our fr...
A Vue Cinemas customer review by GetHuman user ~Angry Customer from November 23rd, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other Vue Cinemas customers when your case took place?
~Angry Customer: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Vue Cinemas, and if so, how?
GetHuman: And which of these common Vue Cinemas customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common Vue Cinemas problems)
~Angry Customer: "None of those really matches why I wanted to call Vue Cinemas that day." was why I was trying to call.
~Angry Customer's review of Vue Cinemas customer service
GetHuman: So how would you sum up your experience for GetHuman's Vue Cinemas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: As a group of *, we went in to celebrate our friend coming out of hospital to watch a film. The staff sold us popcorn and drinks and the tickets and then later on told us we weren't permitted to go in without ID. It is understandable the legal requirement for ID but this should've been asked for before the food and drink sales. What a disgrace.
GetHuman: Let's quantify your experience contacting Vue Cinemas. On a scale of 1 to 5, how easy is it go get help on a Vue Cinemas problem?
~Angry Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a four out of five on communication.
GetHuman: And what about Vue Cinemas's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Vue Cinemas customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Vue Cinemas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his Vue Cinemas customer service problem that occurred on November 19th, 2017.