Vue Cinemas: Very poor customer service from Kay at Vue in e...
A Vue Cinemas customer review by GetHuman user GetHuman-275887 from November 19th, 2017
Background on GetHuman-275887's case
GetHuman: GetHuman-275887 - can you tell our other Vue Cinemas customers when your case took place?
GetHuman-275887: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Vue Cinemas, and if so, how?
GetHuman: And which of these common Vue Cinemas customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-275887 a list of common Vue Cinemas problems)
GetHuman-275887: "None of those really matches why I wanted to call Vue Cinemas that day." was why I was trying to call.
GetHuman-275887's review of Vue Cinemas customer service
GetHuman: So how would you sum up your experience for GetHuman's Vue Cinemas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-275887: Very poor customer service from Kay at Vue in exeter. Poor communication. Told us they were out of drinks that were in stock and didn't apologise. Threw the straws at us.
GetHuman: Let's quantify your experience contacting Vue Cinemas. On a scale of 1 to 5, how easy is it go get help on a Vue Cinemas problem?
GetHuman-275887: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-275887: I'd give them a four out of five on communication.
GetHuman: And what about Vue Cinemas's ability to quickly and effectively address your problem?
GetHuman-275887: For that I would say one out of five.
GetHuman: And finally- any advice for other Vue Cinemas customers?
GetHuman-275887: Call them early in the day or late. Don't forget any personal or account information you might need for Vue Cinemas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-275887 taken from his Vue Cinemas customer service problem that occurred on November 13th, 2017.