W-2 eXpress: I HAVE TO ASIT HERE AND WAIT. I HAVE OTHER COM...
A W-2 eXpress customer review by GetHuman user ~D from November 25th, 2017
Background on ~D's case
GetHuman: ~D - can you tell our other W-2 eXpress customers when your case took place?
~D: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to W-2 eXpress, and if so, how?
GetHuman: And which of these common W-2 eXpress customer issues best describes the reason you wanted to talk to them?
(Shows ~D a list of common W-2 eXpress problems)
~D: "None of those really matches why I wanted to call W-2 eXpress that day." was why I was trying to call.
~D's review of W-2 eXpress customer service
GetHuman: So how would you sum up your experience for GetHuman's W-2 eXpress customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~D: I HAVE TO ASIT HERE AND WAIT. I HAVE OTHER COMPANIES TO CALL IN MY LIFE. THIS COMPANY DOES NOT CARE ABOUT THERE CUSTOMERS. THIS IS WHY THE PHONE NUMBER IS NOT ON THERE REGULAR SITE. ITS HIDDEN AND YOU GOT TO FIND IT ON LINE SOME WHERE ELSE. THEY KNOW YOU ARE A CUSTOMER THAT CANT GO TO SOME ONE ELSE TO GET THE INFORMATION YOU NEED OR THE SERVICE SINCE THIS IS THE CHEAPO COMPANY THAT YOUR EMPLOYER PURCHASED TO GET YOUR W-*
GetHuman: Let's quantify your experience contacting W-2 eXpress. On a scale of 1 to 5, how easy is it go get help on a W-2 eXpress problem?
~D: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~D: I'd give them a one out of five on communication.
GetHuman: And what about W-2 eXpress's ability to quickly and effectively address your problem?
~D: For that I would say two out of five.
GetHuman: And finally- any advice for other W-2 eXpress customers?
~D: Call them early in the day or late. Don't forget any personal or account information you might need for W-2 eXpress to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~D taken from his W-2 eXpress customer service problem that occurred on November 21st, 2017.