W-2 eXpress: I have been calling for the last * hours for th...
A W-2 eXpress customer review by GetHuman user GetHuman-227932 from November 25th, 2017
Background on GetHuman-227932's case
GetHuman: GetHuman-227932 - can you tell our other W-2 eXpress customers when your case took place?
GetHuman-227932: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to W-2 eXpress, and if so, how?
GetHuman: And which of these common W-2 eXpress customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-227932 a list of common W-2 eXpress problems)
GetHuman-227932: "None of those really matches why I wanted to call W-2 eXpress that day." was why I was trying to call.
GetHuman-227932's review of W-2 eXpress customer service
GetHuman: So how would you sum up your experience for GetHuman's W-2 eXpress customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-227932: I have been calling for the last * hours for the W-* help line, and b*c of a wintery storm my assistance may take some time. FOR REAL, there isn't a **** soul on the other line, fix your ******* automated messages so that they're not keeping people on hold, or hanging up on people they have on hold when there isn't even anyone there to ******* do their job, winter storm or not!
GetHuman: Let's quantify your experience contacting W-2 eXpress. On a scale of 1 to 5, how easy is it go get help on a W-2 eXpress problem?
GetHuman-227932: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-227932: I'd give them a four out of five on communication.
GetHuman: And what about W-2 eXpress's ability to quickly and effectively address your problem?
GetHuman-227932: For that I would say three out of five.
GetHuman: And finally- any advice for other W-2 eXpress customers?
GetHuman-227932: Call them early in the day or late. Don't forget any personal or account information you might need for W-2 eXpress to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-227932 taken from his W-2 eXpress customer service problem that occurred on November 20th, 2017.