WOW!: I'm not getting the advertised internet speeds...

A WOW! customer review by GetHuman user GetHuman-us07144 from November 29th, 2017

Background on GetHuman-us07144's case

GetHuman: GetHuman-us07144 - can you tell our other WOW! customers when your case took place?
GetHuman-us07144: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman-us07144: I used the 866-496-9669 number I found for on the GetHuman WOW! customer phone number page I was on: WOW! Customer Service Phone Number
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-us07144 a list of common WOW! problems)
GetHuman-us07144: "Lower My Bill" was why I was trying to call.

GetHuman-us07144's review of WOW! customer service

GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-us07144: I'm not getting the advertised internet speeds. Attached is from your speed test. You people need help. So do I for staying with WOW. *Last Result:*Download Speed: *** kbps (**.* KB*sec transfer rate)*Upload Speed: *** kbps (**.* KB*sec transfer rate)*Latency: **** ms**************** ***:****:**** *PM
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
GetHuman-us07144: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-us07144: I'd give them a one out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
GetHuman-us07144: For that I would say one out of five.
GetHuman: And finally- any advice for other WOW! customers?
GetHuman-us07144: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-us07144 taken from his WOW! customer service problem that occurred on November 22nd, 2017.


1.84 of 5 stars | 140 reviews

GetHuman-us07144's WOW! Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WOW!, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WOW! in any way.

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