WOW!: they told me my bill will be set at one price t...
A WOW! customer review by GetHuman user GetHuman-naishas from November 28th, 2017
Background on GetHuman-naishas's case
GetHuman: GetHuman-naishas - can you tell our other WOW! customers when your case took place?
GetHuman-naishas: Sure. It was late at night, on November 25th.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-naishas a list of common WOW! problems)
GetHuman-naishas: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-naishas's review of WOW! customer service
GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-naishas: they told me my bill will be set at one price then when i paid the *st bill they then put more fees on the *nd bill I'm on the phone with someone that is so disrespectful when I'm telling him i was not told the price thats on the bill i was told something different he then told me there is nothing they can do about it i then told him to let me speak to someone else he put me on hold then came back ** mins later saying he can't put me thew at this time give him my phone number then he'll call me back i will never pay for anything from them again...........
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
GetHuman-naishas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-naishas: I'd give them a five out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
GetHuman-naishas: For that I would say two out of five.
GetHuman: And finally- any advice for other WOW! customers?
GetHuman-naishas: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-naishas taken from his WOW! customer service problem that occurred on November 25th, 2017.