WOW!: Worst customer service ever, service ***** and...

A WOW! customer review by GetHuman user GetHuman1143 from December 1st, 2017

Background on GetHuman1143's case

GetHuman: GetHuman1143 - can you tell our other WOW! customers when your case took place?
GetHuman1143: Yes. It was morning, on November 25th.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman1143: I used the 866-496-9669 number I found for on the GetHuman WOW! customer phone number page I was on: WOW! Customer Service Phone Number
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman1143 a list of common WOW! problems)
GetHuman1143: "Technical and Service Support" was why I was trying to call.

GetHuman1143's review of WOW! customer service

GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman1143: Worst customer service ever, service ***** and very expensive with low quality..... *Changing to a different cable company.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman1143: Customer service representative was very rude, he sounded like he did not care..never again...!
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
GetHuman1143: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman1143: I'd give them a one out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
GetHuman1143: For that I would say one out of five.
GetHuman: And finally- any advice for other WOW! customers?
GetHuman1143: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman1143 taken from his WOW! customer service problem that occurred on November 25th, 2017.

WOW!

1.84 of 5 stars | 140 reviews

GetHuman1143's WOW! Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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