Wachovia Dealer Services: I called back after they hung up on me when i a...
A Wachovia Dealer Services customer review by GetHuman user ~AnjaLyn from October 30th, 2017
Background on ~AnjaLyn's case
GetHuman: ~AnjaLyn - can you tell our other Wachovia Dealer Services customers when your case took place?
~AnjaLyn: Yeah. It was morning, on October 21st.
GetHuman: Did you reach out to Wachovia Dealer Services, and if so, how?
GetHuman: And which of these common Wachovia Dealer Services customer issues best describes the reason you wanted to talk to them?
(Shows ~AnjaLyn a list of common Wachovia Dealer Services problems)
~AnjaLyn: "Setup an account" was why I was trying to call.
~AnjaLyn's review of Wachovia Dealer Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Wachovia Dealer Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AnjaLyn: I called back after they hung up on me when i asked who was calling..used the shortcut and got a very nice csr who handled my problem and noted the account
GetHuman: Let's quantify your experience contacting Wachovia Dealer Services. On a scale of 1 to 5, how easy is it go get help on a Wachovia Dealer Services problem?
~AnjaLyn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AnjaLyn: I'd give them a five out of five on communication.
GetHuman: And what about Wachovia Dealer Services's ability to quickly and effectively address your problem?
~AnjaLyn: For that I would say five out of five.
GetHuman: And finally- any advice for other Wachovia Dealer Services customers?
~AnjaLyn: Call them early in the day or late. Don't forget any personal or account information you might need for Wachovia Dealer Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AnjaLyn taken from his Wachovia Dealer Services customer service problem that occurred on October 21st, 2017.