WalMart Credit Card: The agent had a heavy accent and became frustra...
A WalMart Credit Card customer review by GetHuman user ~Shauna from November 21st, 2017
Background on ~Shauna's case
GetHuman: ~Shauna - can you tell our other WalMart Credit Card customers when your case took place?
~Shauna: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to WalMart Credit Card, and if so, how?
GetHuman: And which of these common WalMart Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Shauna a list of common WalMart Credit Card problems)
~Shauna: "Lower rate" was why I was trying to call.
~Shauna's review of WalMart Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shauna: The agent had a heavy accent and became frustrated with me when I could not understand him and he had to repeat himself *xs. English was not his first language, which is fine, as long as people can understand. There was a lot of background noise - A LOT! And he at one point starting talking to someone near him, thus confusing me more. I still have no confidence in what he said and will be calling back to speak to another agent, to see if responses match.
GetHuman: Let's quantify your experience contacting WalMart Credit Card. On a scale of 1 to 5, how easy is it go get help on a WalMart Credit Card problem?
~Shauna: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shauna: I'd give them a five out of five on communication.
GetHuman: And what about WalMart Credit Card's ability to quickly and effectively address your problem?
~Shauna: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart Credit Card customers?
~Shauna: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shauna taken from his WalMart Credit Card customer service problem that occurred on November 11th, 2017.