WalMart MoneyCard: I am livid and well that can not even describe...
A WalMart MoneyCard customer review by GetHuman user ~scuba3023 from November 5th, 2017
Background on ~scuba3023's case
GetHuman: ~scuba3023 - can you tell our other WalMart MoneyCard customers when your case took place?
~scuba3023: Yup. It was late at night, on November 3rd.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~scuba3023 a list of common WalMart MoneyCard problems)
~scuba3023: "Question" was why I was trying to call.
~scuba3023's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~scuba3023: I am livid and well that can not even describe how anger I am right now. I went to go check the balance on my card because *. I need to pay my electric bill and *. I needed to go to the store to pick up medication for my daughter. Knowing that I had a little over $*, *** dollars on my card I still wanted to get an accurate amount just to be on the safe side due to the fact that I had checked my balance weeks ago and $*** dollars was missing from my card. I have called customer service several times and the bank who issues this card to figure out what happened to my funds. Guess what? Its been three weeks and they continue to say that they are working on solving the problem but nothing is getting solved. Anyways, called my card to find out the balance only for it to direct me to customer service and in which case did not get a hold of anyone. Went to the ATM to find out what my balance was at it stated to contact customer service. So, my fiancee got online and logged into my account and
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~scuba3023: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~scuba3023: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~scuba3023: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~scuba3023: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~scuba3023 taken from his WalMart MoneyCard customer service problem that occurred on November 3rd, 2017.