WalMart MoneyCard: Transaction dispute was submitted with complete...
A WalMart MoneyCard customer review by GetHuman user ~gredo from November 21st, 2017
Background on ~gredo's case
GetHuman: ~gredo - can you tell our other WalMart MoneyCard customers when your case took place?
~gredo: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~gredo a list of common WalMart MoneyCard problems)
~gredo: "Blocked Card" was why I was trying to call.
~gredo's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gredo: Transaction dispute was submitted with complete documentation. My account appeared to be credited for the disputed . transactions, now my account is locked, purchases are being declined. The automated service is saying the account information is invalid. This is borderline on grand larceny. How the **** do you get to talk to a live person. This aggravation is triggering my AFIB. the walmart store in east setauket was no help. The customer service complaint line does nothing. What type of idiots are running this show. I expect someone to call me immediately at my number at ***-***-****. How can you run a business like this. My friends on facebook will certainly hear about this. I am going to contact the better business bureau. Newsday and news ** long island will be contacted because I have reached the end of my rope. In no uncertain terms I am totally dissatisfied with how this is being handled. Walmart Money Card can Kiss my ***
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~gredo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gredo: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~gredo: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~gredo: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gredo taken from his WalMart MoneyCard customer service problem that occurred on November 11th, 2017.