WalMart.com: Did not listen, took incorrect steps to resolve...
A WalMart.com customer review by GetHuman user ~nolongerwalmartshopper from November 20th, 2017
Background on ~nolongerwalmartshopper's case
GetHuman: ~nolongerwalmartshopper - can you tell our other WalMart.com customers when your case took place?
~nolongerwalmartshopper: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~nolongerwalmartshopper a list of common WalMart.com problems)
~nolongerwalmartshopper: "Track an Order" was why I was trying to call.
~nolongerwalmartshopper's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nolongerwalmartshopper: Did not listen, took incorrect steps to resolve issue, wanted me to go out of my way to resolve issue based on their error. Then was put on hold without being asked and she never returned - an this was by a supervisor!
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~nolongerwalmartshopper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nolongerwalmartshopper: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~nolongerwalmartshopper: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~nolongerwalmartshopper: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nolongerwalmartshopper taken from his WalMart.com customer service problem that occurred on November 17th, 2017.