WalMart.com: My customer experience was rated not satisfied...
A WalMart.com customer review by GetHuman user GetHuman-10728 from November 21st, 2017
Background on GetHuman-10728's case
GetHuman: GetHuman-10728 - can you tell our other WalMart.com customers when your case took place?
GetHuman-10728: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-10728 a list of common WalMart.com problems)
GetHuman-10728: "Change order" was why I was trying to call.
GetHuman-10728's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-10728: My customer experience was rated not satisfied but the rep was very nice. I wanted to hear that you would just send me another product (all the liquid in my swifter sweeper wet cloths leaked out b*c it was not wrapped) but instead I was told to go to Walmart and exchange it OR mail it back. Neither of these options is good for me now. Since I ordered because I am orthopedically challenged right now, I am unhappy with the resolution. However, I repeat that my customer service rep was very nice.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-10728: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-10728: I'd give them a five out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-10728: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-10728: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-10728 taken from his WalMart.com customer service problem that occurred on November 13th, 2017.