Complaint for WalMart
A WalMart customer review by GetHuman user GetHuman-jonesali from December 9th, 2017
Background on GetHuman-jonesali's case
GetHuman: GetHuman-jonesali - can you tell our other WalMart customers when your case took place?
GetHuman-jonesali: Sure. It was evening, on December 7th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jonesali a list of common WalMart problems)
GetHuman-jonesali: "Track an Order" was why I was trying to call.
GetHuman-jonesali's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jonesali: Complaint for WalMart
GetHuman: Can you tell the rest of us a bit more from what happened on 12/07/17?
GetHuman-jonesali: I purchased a iPad from Walmart in **** out of state while on vacation as it was a Christmas gift i am being asked by apple to verify my purchase now and that my account is restricted however i do not have the receipt i know the serial number of the item and UPS as i have the original box it came in also know date and location of the purchase and i called the store and the manager was very helpful however claims he could not find the receipt in the system due to the length of time it has been. now in my experience in retail items like iPads and computers and high dollar item purchases can be searched and sometimes recorded when sold by serial number. there has got to be record somewhere. right?
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-jonesali: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jonesali: I'd give them a five out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-jonesali: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-jonesali: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jonesali taken from his WalMart customer service problem that occurred on December 7th, 2017.