WalMart: Had a question about why the item has not shipp...
A WalMart customer review by GetHuman user GetHuman-199726 from November 25th, 2017
Background on GetHuman-199726's case
GetHuman: GetHuman-199726 - can you tell our other WalMart customers when your case took place?
GetHuman-199726: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199726 a list of common WalMart problems)
GetHuman-199726: "Problem With an Order" was why I was trying to call.
GetHuman-199726's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199726: Had a question about why the item has not shipped and why they are charging so much for a refurbished item when the same item is sold new from other companies. Told it was not their problem and sent to overstock.com. on hold for *.* hours to be told that it is walmart's problem. now on hold with a wait time of ** minutes....it was ** minutes ** minutes ago.**what a joke of a company. i avoid their stores for a reason, and now i will avoid online orders for the same. such a joke.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-199726: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199726: I'd give them a three out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-199726: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-199726: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199726 taken from his WalMart customer service problem that occurred on November 19th, 2017.