WalMart: I was just assisted with resolving an order tha...
A WalMart customer review by GetHuman user ~Juanita Hughes from November 28th, 2017
Background on ~Juanita Hughes's case
GetHuman: ~Juanita Hughes - can you tell our other WalMart customers when your case took place?
~Juanita Hughes: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~Juanita Hughes a list of common WalMart problems)
~Juanita Hughes: "Track an Order" was why I was trying to call.
~Juanita Hughes's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Juanita Hughes: I was just assisted with resolving an order that I needed to cancel.*Kimberly Hughes, the WalMart customer service representative was very helpful and polite. I was so concerned with this order and my bank card. She put my concerns at ease. THANK YOU Kimberly!*I am so thankful that I was able to get a human on the phone!
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~Juanita Hughes: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Juanita Hughes: I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~Juanita Hughes: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart customers?
~Juanita Hughes: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Juanita Hughes taken from his WalMart customer service problem that occurred on November 26th, 2017.