WalMart: Poor. Never have I been this frustrated trying...

A WalMart customer review by GetHuman user GetHuman-111528 from November 25th, 2017

Background on GetHuman-111528's case

GetHuman: GetHuman-111528 - can you tell our other WalMart customers when your case took place?
GetHuman-111528: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman-111528: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-111528 a list of common WalMart problems)
GetHuman-111528: "Change order" was why I was trying to call.

GetHuman-111528's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-111528: Poor. Never have I been this frustrated trying to resolve a problem with customer service.,Walmart sent email saying product has been shipped. FedEx's reply was got shipping order, but no product. Estimated date to arrive... Today. Not going to happen and I can't speak to a real person to find out why my product isn't on Fedex truck.... The info I keep getting from auto-message is incorrect and I can't get a "real" answer without speaking to a real person. The press *,* etc numbers don't match my questions, problems or concern.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-111528: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-111528: I'd give them a five out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-111528: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-111528: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-111528 taken from his WalMart customer service problem that occurred on November 16th, 2017.


2.63 of 5 stars | 341 reviews

GetHuman-111528's WalMart Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WalMart, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WalMart in any way.

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