WalMart: Was the * number called after a ** minute wait...

A WalMart customer review by GetHuman user ~Searching Grandpa from November 25th, 2017

Background on ~Searching Grandpa's case

GetHuman: ~Searching Grandpa - can you tell our other WalMart customers when your case took place?
~Searching Grandpa: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to WalMart, and if so, how?
~Searching Grandpa: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~Searching Grandpa a list of common WalMart problems)
~Searching Grandpa: "Cancel order" was why I was trying to call.

~Searching Grandpa's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Searching Grandpa: Was the * number called after a ** minute wait on the primary CS *. Was more than willing to help and looked at all options. This is the number to call for help!!
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~Searching Grandpa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Searching Grandpa: I'd give them a two out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~Searching Grandpa: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart customers?
~Searching Grandpa: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Searching Grandpa taken from his WalMart customer service problem that occurred on November 16th, 2017.

WalMart

2.63 of 5 stars | 341 reviews

~Searching Grandpa's WalMart Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WalMart, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WalMart in any way.

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