Today, may **, ****. Went to Walgreens to pick...
A Walgreens customer review by GetHuman user ~V. Fuster from November 16th, 2017
Background on ~V. Fuster's case
GetHuman: ~V. Fuster - can you tell our other Walgreens customers when your case took place?
~V. Fuster: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Walgreens, and if so, how?
GetHuman: And which of these common Walgreens customer issues best describes the reason you wanted to talk to them?
(Shows ~V. Fuster a list of common Walgreens problems)
~V. Fuster: "Overcharge/Strange charge" was why I was trying to call.
~V. Fuster's review of Walgreens customer service
GetHuman: So how would you sum up your experience for GetHuman's Walgreens customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~V. Fuster: Today, may **, ****. Went to Walgreens to pick up prescriptions through the drive thru window. One customer waiting ahead of me in the first of the two service stations. After my first ** minutes wait, I engaged conversation with customer in the first pick up station, she told me that she had been waiting for over ** minutes, but that the service was slow because there was only one employee on duty, the Pharmacist. After buzzing for over ** minutes to call the ir attention, I decided to quit. This behavior at this pharmacy is being observed for quite some time. Walgreens Calee Loiza, San Juan, Puerto Rico
GetHuman: Let's quantify your experience contacting Walgreens. On a scale of 1 to 5, how easy is it go get help on a Walgreens problem?
~V. Fuster: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~V. Fuster: I'd give them a two out of five on communication.
GetHuman: And what about Walgreens's ability to quickly and effectively address your problem?
~V. Fuster: For that I would say five out of five.
GetHuman: And finally- any advice for other Walgreens customers?
~V. Fuster: Call them early in the day or late. Don't forget any personal or account information you might need for Walgreens to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~V. Fuster taken from his Walgreens customer service problem that occurred on November 8th, 2017.