Wall Street Journal: I have called multiple times and constantly get...
A Wall Street Journal customer review by GetHuman user ~Pissedoff from November 26th, 2017
Background on ~Pissedoff's case
GetHuman: ~Pissedoff - can you tell our other Wall Street Journal customers when your case took place?
~Pissedoff: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissedoff a list of common Wall Street Journal problems)
~Pissedoff: "Lower my bill" was why I was trying to call.
~Pissedoff's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissedoff: I have called multiple times and constantly get the same woman, an Indian woman who is hard to understand and says "yes" to everything even when she doesn't understand the question (example: How long until my subscription starts" her response: "Yes, it will start yes" -*- horrible!!
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Pissedoff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissedoff: I'd give them a three out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Pissedoff: For that I would say two out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Pissedoff: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissedoff taken from his Wall Street Journal customer service problem that occurred on November 21st, 2017.