Warner Brothers Online Store: I ordered * Movies from the WB Shop on March...

A Warner Brothers Online Store customer review by GetHuman user ~Screwed by the WB Shop from November 22nd, 2017

Background on ~Screwed by the WB Shop's case

GetHuman: ~Screwed by the WB Shop - can you tell our other Warner Brothers Online Store customers when your case took place?
~Screwed by the WB Shop: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Warner Brothers Online Store, and if so, how?
~Screwed by the WB Shop: I used the 866-373-4389 number I found for on the GetHuman Warner Brothers Online Store customer phone number page I was on: Warner Brothers Online Store Customer Service Phone Number
GetHuman: And which of these common Warner Brothers Online Store customer issues best describes the reason you wanted to talk to them?
(Shows ~Screwed by the WB Shop a list of common Warner Brothers Online Store problems)
~Screwed by the WB Shop: "Overcharge/Strange charge" was why I was trying to call.

~Screwed by the WB Shop's review of Warner Brothers Online Store customer service

GetHuman: So how would you sum up your experience for GetHuman's Warner Brothers Online Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Screwed by the WB Shop: I ordered * Movies from the WB Shop on March *, ****. I received my movies a few days later, all * were wrong! I called the WB Shop, they apologized for shipping me the wrong movies, and said they would take care of it. I was told the correct movies would be shipped, either when the tracking number shows the movies had been shipped, or as soon as they receive the movies. I shipped all * movies back with a tracking number, Jason signed for the movies on April *, ****. I've sent several e-mails to the WB Store wanting to know when my movies will finally be shipped. I received an e-mail one month ago stating the movies I ordered are no longer in stock. I immediately asked the WB Shop to refund my $***.**. That was the last time I heard from the WB Shop! All I want is my money back! I've kept every e-mail, and can prove my story! Beware, I'd suggest you buy your movies from a local store!
GetHuman: Let's quantify your experience contacting Warner Brothers Online Store. On a scale of 1 to 5, how easy is it go get help on a Warner Brothers Online Store problem?
~Screwed by the WB Shop: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Screwed by the WB Shop: I'd give them a two out of five on communication.
GetHuman: And what about Warner Brothers Online Store's ability to quickly and effectively address your problem?
~Screwed by the WB Shop: For that I would say one out of five.
GetHuman: And finally- any advice for other Warner Brothers Online Store customers?
~Screwed by the WB Shop: Call them early in the day or late. Don't forget any personal or account information you might need for Warner Brothers Online Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Screwed by the WB Shop taken from his Warner Brothers Online Store customer service problem that occurred on November 15th, 2017.

Warner Brothers Online Store

1.67 of 5 stars | 5 reviews

~Screwed by the WB Shop's Warner Brothers Online Store Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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