Warner Brothers Online Store: I've called twice, and sent * e-mails to the WB...

A Warner Brothers Online Store customer review by GetHuman user ~WB=PoorService from November 21st, 2017

Background on ~WB=PoorService's case

GetHuman: ~WB=PoorService - can you tell our other Warner Brothers Online Store customers when your case took place?
~WB=PoorService: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Warner Brothers Online Store, and if so, how?
~WB=PoorService: I used the 866-373-4389 number I found for on the GetHuman Warner Brothers Online Store customer phone number page I was on: Warner Brothers Online Store Customer Service Phone Number
GetHuman: And which of these common Warner Brothers Online Store customer issues best describes the reason you wanted to talk to them?
(Shows ~WB=PoorService a list of common Warner Brothers Online Store problems)
~WB=PoorService: "Complaint" was why I was trying to call.

~WB=PoorService's review of Warner Brothers Online Store customer service

GetHuman: So how would you sum up your experience for GetHuman's Warner Brothers Online Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WB=PoorService: I've called twice, and sent * e-mails to the WB Shop. I ordered * *D Movies * months ago, * of the * movies I received was wrong! I called the WB Shop, waited on hold for ** minutes and hung up! I called the next morning, waited on hold for * minutes. The lady I spoke to acknowledged they had shipped me the wrong movies, and stated they had the correct movies in stock. She e-mailed me a return UPS Shipping Label. I had to drive ** miles round trip to the nearest UPS Drop Box! Jason at the WB Shop signed for the movies over * weeks ago! I've e-mailed the WB Shop * times, and only got * response. The response was from Kylie, she stated she pulled my file, and they would look into it. She stated they would ship the movies if they're still in stock. The movies were in stock when I placed my order, they were in stock when I called about receiving the wrong movies. It's not my fault some idiot picked the wrong movies! It's been a week since I received the e-mail from Kylie, still no movies!
GetHuman: Let's quantify your experience contacting Warner Brothers Online Store. On a scale of 1 to 5, how easy is it go get help on a Warner Brothers Online Store problem?
~WB=PoorService: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WB=PoorService: I'd give them a five out of five on communication.
GetHuman: And what about Warner Brothers Online Store's ability to quickly and effectively address your problem?
~WB=PoorService: For that I would say one out of five.
GetHuman: And finally- any advice for other Warner Brothers Online Store customers?
~WB=PoorService: Call them early in the day or late. Don't forget any personal or account information you might need for Warner Brothers Online Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WB=PoorService taken from his Warner Brothers Online Store customer service problem that occurred on November 20th, 2017.

Warner Brothers Online Store

1.67 of 5 stars | 5 reviews

~WB=PoorService's Warner Brothers Online Store Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Warner Brothers Online Store, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Warner Brothers Online Store in any way.

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