Washington Post: I am trying to pay a bill* I need to talk to so...
A Washington Post customer review by GetHuman user ~subscriber from November 16th, 2017
Background on ~subscriber's case
GetHuman: ~subscriber - can you tell our other Washington Post customers when your case took place?
~subscriber: Yup. It was evening, on November 7th.
GetHuman: Did you reach out to Washington Post, and if so, how?
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows ~subscriber a list of common Washington Post problems)
~subscriber: "Account issue" was why I was trying to call.
~subscriber's review of Washington Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~subscriber: I am trying to pay a bill* I need to talk to someone who can help correct the amount owed. People answering the phone in the phillipines just don't get it & could not transfer me to someone who does get it.
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
~subscriber: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~subscriber: I'd give them a three out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
~subscriber: For that I would say two out of five.
GetHuman: And finally- any advice for other Washington Post customers?
~subscriber: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~subscriber taken from his Washington Post customer service problem that occurred on November 7th, 2017.