Waste Management: I purchase the bags which includes cost of pick...
A Waste Management customer review by GetHuman user GetHuman-177191 from November 6th, 2017
Background on GetHuman-177191's case
GetHuman: GetHuman-177191 - can you tell our other Waste Management customers when your case took place?
GetHuman-177191: Sure. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-177191 a list of common Waste Management problems)
GetHuman-177191: "Complaint" was why I was trying to call.
GetHuman-177191's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-177191: I purchase the bags which includes cost of pick-up, Service has been inconsistent--sometimes haulers never even pick-up. Called and was informed that pick-up would take place. It didn't. Called the next two days told the same thing. It didn't. Recommend almost anyone else--this company is simply too big to accommodate a customer.
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
GetHuman-177191: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-177191: I'd give them a three out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
GetHuman-177191: For that I would say four out of five.
GetHuman: And finally- any advice for other Waste Management customers?
GetHuman-177191: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-177191 taken from his Waste Management customer service problem that occurred on November 2nd, 2017.