Waste Management: This is the worst company I have ever had to de...
A Waste Management customer review by GetHuman user GetHuman-262783 from November 5th, 2017
Background on GetHuman-262783's case
GetHuman: GetHuman-262783 - can you tell our other Waste Management customers when your case took place?
GetHuman-262783: Yup. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Waste Management, and if so, how?
GetHuman: And which of these common Waste Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262783 a list of common Waste Management problems)
GetHuman-262783: "Cancel Service" was why I was trying to call.
GetHuman-262783's review of Waste Management customer service
GetHuman: So how would you sum up your experience for GetHuman's Waste Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262783: This is the worst company I have ever had to deal with. They deactivated my on-line account but send me electroic notices to pay the bill but do not give me a bill. You cannot log on with the bill and you cannot pay by phone without your account number. Then I tried to set up a new account and it says my old account still exists? I just go around and around with them and then you can only call between * - * but sorry some of us have to work. What a joke!!!
GetHuman: Let's quantify your experience contacting Waste Management. On a scale of 1 to 5, how easy is it go get help on a Waste Management problem?
GetHuman-262783: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262783: I'd give them a three out of five on communication.
GetHuman: And what about Waste Management's ability to quickly and effectively address your problem?
GetHuman-262783: For that I would say four out of five.
GetHuman: And finally- any advice for other Waste Management customers?
GetHuman-262783: Call them early in the day or late. Don't forget any personal or account information you might need for Waste Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262783 taken from his Waste Management customer service problem that occurred on November 2nd, 2017.